Payment and shipping

Free returns, no customs duties, no hassle!

Free returns
We know that orders from abroad are annoying and are also associated with a certain degree of scepticism.
You can trust us – we only want to help your health.

To make it as easy as possible for you, we offer free returns on one simple condition, so you don’t take any risks.

We know what our product can do and 99.9% of our returns to date have been due to misdiagnosis or mishandling.

Because our Masalo Cuff works with the unique counter-traction principle (unlike anything else you know), it needs to be applied differently to work.

So if you are not satisfied after receiving the cuff, our only condition for free returns is that you send us photos of your arm with the cuff in place via our contact form or our email address ( so that we can check and optimise the fit of the cuff together with you, until it sits exactly as it is supposed to.

IF your cuff sits perfectly and for some reason you are still not satisfied afterwards and if we ruled out misapplication together, we will cover the return shipping costs etc. – So you take no risk.

Only if you choose to not make use of our support routine you’d have to bear the return costs yourself.

This offer is only valid within 14 days of receipt of the goods.

Please understand that we cannot offer free refunds if you order a wrong side/size or trigger an incorrect order, thank you!

NO customs duties
We take care of everything for you. Simply order and receive the goods within a couple of days.
No paperwork, no fees, no hassle.

NO additional fees
The price shown is the final price. There are NO further fees or customs duties for you to pay!

Important notice

Flagge Irland

Important information for Irish customers
The correct VAT of 23% will be shown AFTER you entered your data and your Irish location.
We ship directly from Germany – NO additional fees arising!

Flagge Großbritannien

Important information for British customers
We ship directly from Germany and handle all customs duties etc.
NO additional fees arising!

NO additional fees
The price shown is the final price. There are NO further fees or customs duties for you to pay!

Payment options

Pay easily via direct debit or credit card!
This service is offered by PayPal and works even without a PayPal account!
Immediate shipment of the goods

For customers with a PayPal account, ordering is even easier. You simply click on the PayPal Express logo in the shopping cart and your data (name, delivery address, etc.) is automatically transmitted to the store via a secure internet connection without you having to register separately.
Immediate shipment of the goods

When paying via Klarna (formerly Sofortüberweisung), an online transfer is made with TÜV-tested data protection without registration. Please have your online banking data (PIN/TAN) ready.
Immediate shipment of the goods

For bank transfer, you will receive our bank details by email after purchase.
The goods will be shipped immediately after receipt of payment, a bank transfer usually takes 2 business days to arrive at the recipient.
For very urgent orders we do not recommend paying via bank transfer.

Shipping costs

Shipping within UK and to Ireland
Free shipping via DHL and Anpost/ParcelForce.

NO additional fees
The price shown is the final price. There are NO further fees or customs duties for you to pay!
Shipping EU / International
For info regarding worldwide shipping please visit

Delivery time

We try to ship every order at the same day, at latest on the next working day.

The regular delivery time for deliveries to UK and Ireland are 3-5 working days, as we ship from Germany.
For UK deliveries the shipping time is highly dependent on the speed of customs clearance, over which we unfortunately have no influence.

Delivery times start after receipt of payment, we ship immediately after receipt.
In case of delay in delivery, you will be informed immediately. In case of non-availability of the ordered goods we reserve the right to not deliver. In this case, we will inform you and refund already received payments immediately.


Right of withdrawal:
For a detailed presentation of your right of withdrawal, please click here.

Order 100% safe and convenient in our online shop!
Free shipping to UK & Ireland!